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Frequently Asked Questions

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No. Setting up an account is optional during check out. 

 

WHEN WILL I RECEIVE MY PURCHASE?

7 - 10 days after full payment is received. 

 

DO YOU OFFER NEXT DAY DELIVERY?

If your order is urgent, please email us at yannylondon@gmail.com and ask for a next day delivery along with your order number. We will see what we can do for you.

 

WHAT IS THE EXCHANGE AND RETURNS POLICY?

Your have 14 days for full priced items. 

Sale items are non refundable.

Please read our full terms of policy for Exchange and Returns here

 

WHAT ARE THE STEPS FOR EXCHANGING OR RETURNING AN ITEM?

1. Make sure the item is in the original condition that you received it and in the original packaging.
2. Email us at yannylondon@gmail.com to notify us you would like a refund with your name, telephone number and order number. Mark Subject: RETURNS YANNY
3. Await our reply, which can take up to 48 hours. We will provide an address for you.
4. Send the item back to us and hold on to your proof of delivery and receipt.
5. Await our confirmation email that we have received your return and if it is approved by management.
6. Await funds to be refunded back to your account.

Please read our full terms of policy for Exchange and Returns here.

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